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MEDICARE CARRIER INFO & LINKS
For all MBI Checks you will need Name, D.O.B., address, and SSN.
Humana
● Agent/ Sales Support Line: 1-800-306-3163
● OTC Line: 1-800-457-4708
● For OTC benefits and verification of available sores, members can call OTC Line or visit Centerwellpharmacy.com/OTC
● OTC/ Food benefits cards arrive 7-10 business days after approval.
● Customer Services: 1-800-306-3163, Opt 1, Opt 3, Opt 1
● MBI Verification: 1-800-306-3163, "Pre-enrollment" or Opt 2 , Enter Agent ID, Opt 1 , "Dual eligibility"
United Healthcare
● Agent Support Line: 1-888-381-8581
● OTC Line: First Line Vendor: 844-368-8741 Solutran: 833-845-8799
● To order OTC call OTC line or visit aarpmedicareplan.com
● For verification of OTC stores available, visit aarpmedicareplan.com. This information will also be available in the welcome packet that they will receive with their member id card 2-3 weeks after approval.
● Customer Service Line: 1-888-381-8581, Opt 1
● MBI Verification: 1-888-381-8581, Opt 2
Aetna
● Agent/ Sales Support Line: 866-714-9301
● OTC Line: 833-331-1573
● For OTC orders and verification of stores available members must call the OTC line or visit cvs.com/otchs/myorder to register and be able to order online.
● Agents can also visit cvs.com/otchs/myorder and download 2022 OTC Catalogs located on the bottom page. 2023 catalog plans will be available after October 1st.
● OTC Benefits available after approval
● Customer Service Line: 833-570-6670
● MBI Verification: 866-714-9301, Opt 1
Cigna
● Agent/ Sales Support Line: 866-442-7516
● OTC Line: 866-851-1579 opt 2, opt 5 (Benefits)
● To order and verify OTC stores, members must call OTC Line or the Customer Service line (NO WEBSITE AVAILABLE)
● OTC benefits can be used after they have received their member card 7-10 business days after being approved.
● Customer Services: 1-800-668-3813
● MBI Verification: 866-714-9301, Opt 2, Opt 1
Wellcare
● Agent Support Line: 866-822-1339
● OTC Line: 866-819-2516
● To order OTC, call the OTC line or visit WELLCARE.com and create a member portal
● For OTC verification of stores call customer services numbers that apply to their specific plan. This information will also be available to them in their welcome booklet that they will receive with their member card 1-2 weeks after approval
● Customer Service Lines: PDP: 888-550-5252
MA: 833-444-9088.
D-SNP: 833-444-9089
● MBI Verification: 866-822-1339, Opt 2
Anthem
Devoted
● Agent Support/ MBI Verification: 1-877-764-9446
● OTC Line: 1-888-628-2770
● To order OTC, Call OTC line or visit cvs.com/otchs/devoted
● For OTC verification of stores visit cvs.com/otchs/devoted/storelocator. This information will also be included in their welcome packet that the members will receive after approval within 1-2 weeks.
● Customer Support Line: 1-800-338-6833
Freedom
● Agent Support/ MBI Verification: 877-877-0539
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